Customer Delivery Manager - Senior - International Health Market ( REF3843Q)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are seeking a Senior Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

Main Responsibilities:

• Understanding of portfolio elements and cloud technologies, particularly Open Sovereign Cloud.
• Strategic planning and responsibility for contract fulfillment.
• Management of multiple service chains and optimization of service delivery.
• Solution approval and responsibility for customer projects.
• Collaboration for efficiency improvement and escalation management.
• Quality monitoring and regular communication with suppliers and customers.
• Leadership and coordination of international project teams.
• Contacts at top management level and development of global cooperation strategies.

• At least 6 years of professional experience as a Service Delivery Manager, Operations Manager, or Product Manager in IT service projects, ideally with a focus on cloud and outsourcing.
• Experience in leading a team with an international background.
• Detailed and proven billing competence and operational experience.
• Extensive experience with business processes (ITIL) and their analysis.
• Strong technical leadership and methodological skills paired with an analytical, solution-oriented approach.
• Basic understanding of employee motivation.
• Excellent presentation skills and self-confidence.
• High communication skills and customer orientation are required.
• Confident and secure demeanor in dealing with internal and external contacts.
• High level of commitment, flexibility, and resilience, as well as creativity and resourcefulness.
• Very high resilience and adaptability to dynamically changing processes (startup mentality).
• Fluent German and English skills in spoken and written form.
• Willingness to travel nationally and internationally.
• Agile methodological skills and tool competencies.
• Technical expertise in ITIL, SAP, and ServiceNow.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.