Senior Project Manager (US EST Shift)

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission:
As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion.  You need to be a strong client communicator, who’s organized, methodical and numerate. You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager, supporting the training and guidance of the more junior Project Managers. 

The role requires a high level of problem-solving offering solutions to your team, clients, and other departments. You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You are is responsible for alerting your line manager of any possible concerns on projects.

The role also expects a great level of independent working and leading by example, as well as establishing strong client relationships - a Senior Project Manager is responsible for relationships between the Operations team and key accounts and should ensure and supervise consistent client excellence across these accounts. It is also expected for the Senior Project Manager to provide continues suggestions on improvement and support improve M3 GR's services and offerings.

Essential Duties and Responsibilities: 
Including, but not limited to the following: 

• Manage qualitative & quantitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well. 
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator. 
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system. 
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.  
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.  
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities. 
• Provide regular updates and progress reports on recruitment status to meet client needs. 
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies. 
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverable, communications, and issue resolution. 
• Manage study profitability by monitoring and accounting for all project costs affecting the budget. 
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Essential Job functions: 
Including, but not limited to the following: 
1.    Maintain regular and punctual attendance 
2.    Work cooperatively with others 
3.    Comply with all company policies and procedures. 
4.    Communicate (verbally and written) in a timely fashion with clients and internal stakeholders. 
5.     Assess/plan/create project timelines 
6.    Manage projects through the entire project life cycle. 
 
Supervisory Responsibility: No 
 
Outcomes:  
•    Meet or exceed individual objectives and key results  
•    Complete objective milestones on-time  
•    Maintain Positive Client Feedback Scores 
•    Independently manage projects and delivery of all deliverables within quoted time frame 
•    Invoice 6.1 projects per month 
•    Maintain an average revenue per month of $165,000  

Competencies: 
•    Communication – must be able to communicate with client and internal stakeholders effectively. 
•    Problem solving skills. 
•    Must be able to multi-task. 
•    Experience with planning project timelines 
•    Ability to project estimated fieldwork completion for revenue forecasting 
Education and Training Required:  
Bachelor's degree or equivalent preferred  
 
Knowledge, Skill, Ability:  

• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.  
• The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as well is preferred.  
• The candidate must have exceptional written and verbal communication skills.  
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.  
• The candidate must have well-developed analytical and problem solving skills.  
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
   

Minimum Experience:  
Must have 5+ years of experience in Market Research.  

• Willing to work in night shifts (US Shift)