Offer summary

Qualifications:

High school diploma or equivalent required., Customer service experience in the healthcare industry is essential., Proficient in Microsoft Excel and able to use multiple programs simultaneously., Excellent written communication skills and polite phone etiquette are necessary..

Key responsibilities:

Answer 40-50 inbound calls per day and assist customers with inquiries.

Take payments and update patient demographics as needed.

Provide claim status and explain copays and deductibles to clients.

Demonstrate problem-solving skills to address customer issues effectively.

Integrated Dermatology owns, manages and operates dermatology practices throughout the United States. The company is expanding rapidly by acquiring and partnering with dermatology practices. Integrated Dermatology has created an innovative program that provides dermatologists looking to sell their practice, and dermatologists who desire a partnership, an opportunity that previously had not existed in dermatology. Integrated Dermatology is able to provide a selling dermatologist monetary value for their practice while allowing them to remain at the practice indefinitely. For those physicians wishing to exit a practice, Integrated Dermatology allows them to monetize a lifetime of work and simultaneously provide younger dermatologists the opportunity to immediately own and take over an established practice of a retiring dermatologist. Dermatologists are often very attracted to the company’s model in search of lower operational costs, reduced management responsibilities, and the advantages a large integrated group can provide. Integrated Dermatology provides dermatologists these benefits, while also allowing them to independently practice medicine. Integrated Dermatology works with dermatologists in all stages of their careers. From graduating residents to succession planning dermatologists, Integrated Dermatology has the appropriate program to help dermatologists achieve their practice aspirations. Our mission is to improve the quality of life for its partner dermatologists while adding to their success. Integrated Dermatology enables its partner physicians to focus on providing high quality dermatological care by relieving the stress of management and by offering its doctors expert business advisory services, compliance guidance, financial services, human resources and the related management services necessary to achieve best business practices. The culture at Integrated Dermatology is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Job description

Company Description

Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID reflects its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.

Job Description

Answer 40-50 inbound calls per day.
Take payments.
Update demographics
Provide claim status.
Explain copays/deductibles.

Qualifications

Must know how to interpret and explain EOB's
Excellent written communication skills
Polite phone etiquette
Problem solving skills
Proficient in Microsoft Excel (Microsoft Office Suite)
Self-Managed
Keen attention to detail
Healthcare experience
Ability to simultaneously use multiple programs.

Additional Information

Job Type:

Full-time – Monday through Friday, 9am – 5:30pm
#LI- Remote

Experience:

Customer Service experience within the healthcare industry (Required)
Ability to interpret/explain an EOB

Education:

High school diploma or equivalent is required.

*We offer medical, dental, and vision benefits as well as holidays and PTO!*

Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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