Job Description
As a constantly growing company, Danfoss is looking for enthusiastic and dedicated employees who want to work with us on our success. We are looking for a Customer Service Representative to join our diverse team. The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. This person with a passion for helping others, thrive in a fast-paced environment and love solving problems.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
- Proactively act to understand and solve customer needs and identify solutions to non-standard task/ queries.
- Proactively communicate in a timely manner with external customers about order status and related requests.
- Accept and process sales order schedules. Be the point of reference for customers for all types of commercial requests: solve complex, high impact problem
- Validate orders in the system against customer order reports on a weekly basis.
- Collaborating with other departments to find the best solutions for our customers.
- Drive digitalization by encouraging customer to put order online and support them on their digital journey with Danfoss.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
- Higher education and or relevant experience
- Strong English and Chinese capabilities
- Customer focused mindset
- Organization and time management skills
- Team-oriented problem-solving skills and corrective action methodology
- Proficient in creative problem solving, conflict resolution, and managing priorities
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
