Offer summary

Qualifications:

Strong communication skills, both verbal and written., Experience in customer service or support roles., Ability to handle technical inquiries and billing issues., Familiarity with account management and customer relationship management..

Key responsibilities:

Handle inquiries related to billing, care, and technical issues.

Process requests for adds, moves, and changes.

Maintain ownership of customer requests until completion.

Collaborate with Account Advisors to ensure customer satisfaction.

Job description

We are excited that you are interested in employment opportunities at Fusion!

Our preferred format for expressing interest in our open positions is via our online profile submission portal.

Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.

Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.

Job Description:

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

Handle inquiries concerning billing issues, care issues, technical issues, and general questions providing prompt knowledgeable responses
Process adds/moves/changes requests
Maintain ownership through completion of all customer requests
Handle all types of customer interaction types including e-mail, telephone calls, and fax requests
Provides superior above-average level of customer service to all customers (internal and external)
Partner with Account Advisors to ensure customer satisfaction and revenue goals
Keep customer information updated on assigned accounts and stay abreast of customer needs/changes
Upholds Fusion Communications’ company virtues

Required profile