Offer summary

Qualifications:

Strong communication skills to interact effectively with clients., Ability to adapt to changing business requirements and customer needs., Experience in customer service or sales, preferably in the travel industry., Knowledge of hotel accommodations and travel options in the United States and Canada..

Key responsibilities:

Guide clients in selecting the best accommodations based on their needs and budgets.

Provide timely and accurate information regarding travel services and hotel reservations.

Conduct daily prospecting to attract new clients and expand the customer base.

Resolve client issues and ensure a high level of customer satisfaction through effective follow-up.

Job description

This is an online marketplace that empowers hotels and partners to maximize distribution while helping travelers find more choices and the best rates, with more than a million properties worldwide and travel-related websites, the company truly demystifies the hotel booking process for both consumers and hotels.

Role Description (Job Purpose)

As a sales representative, you will be able to interact with our clients to offer them the best accommodations, determine the best travel options based on their needs, and provide general information about travel services. The sales representative helps and guides customers through the best options in regards to hotel reservations within the United States and Canada. As a Travel advisor, you will be able to recommend and sell to our customers the best hotels and places where a person can lodge based on their budgets and needs.

Primary Responsibilities and Duties:

Listen and guide the conversation to proactively solve problems promptly with all types of customers in all circumstances.
Be a trusted advisor by offering informed and insightful recommendations that provide the very best traveler experience in each situation.
Adapt and change as requirements of the business change.
Be responsive to client's needs and issue resolution with excellent communication and follow-up.
Provide outstanding services including reconfirming itinerary details within 24-48 hours, which may include but is not limited; to hotel room confirmation and upgrade request, confirmation, status monitoring of the reservation, amenities, etc.
Being able to handle different personality traits from different types of customers always maintaining amiability and respect.
Conduct daily heavy prospecting of new clients.

What do we offer? Working Conditions