Collections Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Accounting Business Unit at Fullsteam plays a critical role in safeguarding the financial health of the company and its subsidiaries. Its core mission is to ensure accurate, efficient, and timely financial operations—specifically in managing billing, accounts receivable, and collections—while supporting scalability through process optimization and system integration. As Fullsteam continues to grow via acquisitions, the Accounting team is central to unifying financial workflows and sustaining revenue integrity.

Job Summary:

Fullsteam is seeking a Collection Specialist to join our Accounting and Finance Team. This role is a key contributor within the Accounts Receivable function, responsible for managing outstanding customer balances, driving collections activities and customer communication, while providing insightful reporting and analysis on A/R trends. In addition to core collections responsibilities, this individual will track and analyze A/R performance metrics, monitor changes in bad debt exposure, and help identify opportunities for improvements and standardization across our growing portfolio of businesses.    

Primary Responsibilities:

• Manage Accounts Receivable (A/R) collections responsibilities, including proactive customer outreach through verbal and written communications.

• Collaborate with each Business Unit to review outstanding A/R and develop a plan of action for collections.

• Deposit checks daily and apply client payments accurately in our financial software.

• Respond promptly to all customer inquiries and requests.

• Monitor and manage the A/R inbox daily, ensuring timely follow up and issue resolution.

• Process invoice adjustments, credit memos, and reconciliations as needed.

• Track and report daily, weekly, and monthly collection activities, following established processes and escalating accounts as appropriate.

• Analyze A/R trends, MoM changes to A/R ending balances, and fluctuations in bad debt exposure at a customer level or business unit level, providing clear, actionable explanations of variances and trends to leadership.

• Maintain A/R performance metrics and KPIs to track progress on collection targets, and bad debt reduction initiatives.

• Demonstrate ownership of the A/R process, taking initiative to problem-solve, recommend process improvements, and support operational efficiency.

• Complete credit reference requests and assist with ad-hoc requests and projects as needed.

Skills & Competencies:

The ideal candidate will demonstrate the following attributes:

• A curious, analytical mindset with a drive to improve processes and outcomes.

• Strong experience working with and manipulating large data sets.

• Comfortable learning new software, tools, or ways of doing things.

• Proven ability to track, measure, and report on changes in A/R performance and bad debt exposure.

• Solid understanding of GAAP accounting principles.

• Superior analytical skills.

• Advanced proficiency in Microsoft Excel and familiarity with financial software systems.

• Excellent verbal and written communication skills, with a customer-centric approach to collections.

• Ability to work both independently and collaboratively as part of a team.

• A continuous improvement mindset and a proactive approach to problem-solving and operational support.

• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, deadline-driven environment.

Experience:

• Preferred experience with integrating newly acquired companies into financial systems.

• NetSuite, Zuora, and SFDC experience is a plus.

• Experience setting up new financial systems and/or functionalities.

• Experience in acquisitive, geographically dispersed, and diverse businesses.

• Understanding of all accounting rules and principles (US GAAP).

• Experience implementing automation tools and/or processes.

• Experience with collections process and ability to communicate verbally and in writing to pursue A/R collection.

Minimum Qualifications:

• Education/Certifications

• High school diploma or GED

• College degree is a plus

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.