Offer summary

Qualifications:

2+ years of experience in collections or accounts receivable, Strong organizational skills and attention to detail, Proficiency in Excel and familiarity with invoicing systems, Strong communication skills and ability to work effectively in a remote environment.

Key responsibilities:

Proactively contact clients to follow up on overdue invoices

Review and reconcile customer accounts regularly

Negotiate payment arrangements with clients as needed

Collaborate with internal departments to resolve billing issues

Job description

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role
We're seeking an experienced Collections Specialist to drive efficient, customer-centered accounts receivable processes during our high-growth phase. In this crucial role, you'll take ownership of client communications, overdue payment follow-up, and account reconciliations. You'll have the opportunity to build and optimize collection systems and support strong client relationships, working closely with cross-functional teams including finance, customer support, and sales.

Responsibilities:

Proactively contact clients via phone and email to follow up on overdue invoices
Review and reconcile customer accounts regularly, ensuring accurate allocation of payments to outstanding invoices
Negotiate and establish payment arrangements with clients where needed
Collaborate with internal departments (Sales, Customer Service) to resolve billing or service-related issues impacting collections
Maintain detailed records of all collection activities and communications
Prepare and present regular reports on collection status, trends, and areas for improvement
Act as a point of contact for client billing inquiries while preserving strong customer relationships
Ensure all collection activities comply with company policies and applicable regulations

Requirements:

2+ years of experience in collections, accounts receivable, or a related finance role
Proven ability to manage customer relationships professionally and diplomatically
Strong organizational skills and attention to detail for managing documentation and tracking
Proficiency in Excel and familiarity with invoicing or accounting systems
Strong communication skills and ability to work effectively in a remote environment
Availability to work during US business hours

Bonus Points:

Experience with B2B collections or SaaS invoicing workflows
Familiarity with QuickBooks, Stripe, or similar payment platforms
Exposure to loss prevention or retail technology industries
Experience with cross-functional collaboration in a remote setup

Why Join Panoptyc?

Competitive compensation based on experience
Be part of a rapidly growing team reshaping retail security
Full remote work flexibility with a dynamic, global team

Job Details:

Full-time status (40 hours per week)
Able to work during US Eastern time zone
Salary: $5-$7 USD/ hr
Location: Philippines

How to Apply
Ready to revolutionize retail security and play a key role in strengthening Panoptyc’s financial operations? Apply here -https://jobs.ashbyhq.com/Panoptyc/b39d239d-9ec0-40ff-b83a-9d9881fd3f66

Let's protect retail together! 🚀

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