Offer summary

Qualifications:

7+ years of program/project management experience in secure cloud or hybrid solutions., Proven track record of managing P&L, scope, schedule, and budget across multiple projects., Agile-certified (Scrum, Kanban) and holds PMP, PRINCE2, or PMI-ACP certifications., Strong communication skills with experience in engaging with CIOs, CISOs, and field users..

Key responsibilities:

Oversee the end-to-end program/project management lifecycle from SOW sign-off to POP close-out.

Build and maintain integrated roadmaps, schedules, and manage scope creep.

Lead customer communications, including weekly executive touch-points and issue resolution.

Mentor team members and standardize performance dashboards for continuous improvement.

Job description

Senior Delivery Manager .

Location: Remote

Industry: Technology and Public Safety Solutions

Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking a dynamic and experienced Senior Delivery Manager to join our team and drive growth and expansion for our business.

We’re accelerating from single-site installs to a portfolio of parallel, partner-assisted deployments. To protect margins and customer confidence, we need a delivery leader who can own P&L, time, budget and

scope while guiding clients through OneSDLC, ATO and FedRAMP checkpoints.

As the Senior Delivery Manager at Mutualink, you’ll own the end-to-end program / project management lifecycle—from Statement of Work (SOW) sign-off to Period-of-Performance (POP) close-out—for a growing portfolio of public-safety cloud and hardware solutions. You’ll drive the plan, the financials and the customer conversation.

Key Responsibilities:

Program & Project Planning

Build integrated roadmaps, WBS and baseline schedules across hardware, software and cyber tracks.
Maintain living program plans in Salesforce / MS Project; manage scope creep via formal CRs.

Portfolio & P&L Control

Forecast labor / cloud run-rate; track budget vs. earned value each sprint.
Re-baseline or escalate when margin, schedule or cash burn veer off target.

Contract & Compliance

Translate SOW/POP requirements into deliverable checklists.
Lead toll-gates, ATO packages and FedRAMP evidence reviews; keep POA&M current.

Customer Communications

Chair weekly executive touch-points; publish Risks, Assumptions, Issues, and Dependencies (RAID) and 14-day look-ahead.
Own issue resolution and “voice of the customer” feedback loops across agencies, partners and internal teams.

Scope / Time / Budget Triad

Hit on-time milestone rate.
Keep scope, time and budget within agreed tolerances; negotiate CRs when business value warrants.

Continuous Improvement

Mentor PMs, BAs and cyber analysts.
Standardize dashboards for backlog burn-down, install cycle time and customer NPS.

Qualifications:

7 + yrs program / project management of secure cloud or hybrid solutions.
Proven ownership of P&L, scope, schedule and budget across a multi-project portfolio.
Hands-on leader for OneSDLC/ELC, statement-of-work compliance and POP tracking.
Delivered ≥ 5 ATO or FedRAMP authorisations; understands IAM, logging andDevSecOps pipelines
Agile-certified (Scrum, Kanban) plus PMP, PRINCE2 or PMI-ACP; comfortable teaching the playbook.
Tool stack: Jira, MS Project / Smartsheet, Confluence, Splunk, ServiceNow or Salesforce.
Polished communicator with CIOs, CISOs and field users; excels at relationship-building and hard-news delivery.

Why Mutualink?

Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions.
Opportunities for career advancement and professional development within a growing organization.
Contribute to projects that have a direct impact on community safety and emergency response.
Attractive salary and benefits package, including health insurance, retirement plans, and performance-based incentives. If you are motivated, experienced and looking to make a significant impact in the technology and public safety sectors, we invite you to apply for this exciting opportunity at Mutualink.

Compensation:

We offer a competitive compensation and benefits package (Health, Vision, Dental and Group Life Insurance, 401K Plan, PTO, and Holiday Pay), a great team to work with and a mission that you can be part of that will absolutely make a difference. This position offers a fixed annual base salary. Promotional and advancement opportunities are available to reach top pay.

For informational purposes only, the salary range for a Senior Delivery Manager begins at $85,000.00, with a mid-range of $95,000.00 and a top pay of $105,000.00. This pay range can be modified at any time at the sole discretion of the Company and does not include variable, performance-based compensation which can be applicable.

Interested candidates should visit Mutualink’s Career Center to apply.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, gender, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.

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