Operations Specialist, Full-Time

Position is remote.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today’s world can be intense and stressful, and it’s taking an unprecedented toll on kids, teens, and families. Bend Health’s collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.

We are looking for a full-time, Operations Specialist  who is passionate about whole-person, whole-family mental health care. This position reports to the VP of Operations.

Position Overview

The Operations Analyst will serve as a key contributor to optimizing Bend Health’s clinical workforce productivity and care delivery operations. This role will support scheduling optimization, performance analytics, and cross-functional initiatives to improve member outcomes and operational efficiency. This is a highly collaborative and detail-oriented role, ideal for someone who enjoys solving complex problems, interpreting data, and driving continuous improvement in a fast-paced environment.

This position requires strong analytical skills, comfort working across multiple systems, and the ability to synthesize data into actionable insights. The ideal candidate is proactive, curious, and excited about using data to improve access to youth mental health care.  This position will report to the VP, Operations.

Responsibilities:

Data & Productivity Analysis:

• Analyze clinical workforce productivity, identifying trends and areas for improvement across providers and service lines.
• Develop and maintain dashboards and reports to support decision-making across clinical operations.
• Recommend scheduling and staffing adjustments based on capacity, performance data, and demand forecasting.
• Partner with leadership to define KPIs and track progress toward operational goals.

Scheduling Optimization:

• Collaborate with the scheduling team to ensure optimal clinician availability and alignment to member needs.
• Identify opportunities to reduce appointment gaps, increase provider utilization, and improve schedule adherence.
• Support routine and ad hoc analyses of appointment volumes, wait times, cancellations, and reschedules.

Care Plan & SLA Adherence:

• Monitor care plan adherence metrics and identify gaps in follow-up, clinical note completion, assessments, and asynchronous review timelines.
• Track key partner SLAs and flag variances that could impact member experience or contract compliance.
• Work with cross-functional stakeholders to develop solutions that improve both workflow compliance and care quality.

Cross-Functional Project Support:

• Participate in or lead projects that aim to improve operational performance, workflows, and member experience.
• Coordinate with Clinical, Product, Tech, and Member Services teams to implement and evaluate process improvements.
• Support testing, implementation, and training efforts tied to operational changes or new tools.

Core Competencies:

• Analytical mindset with the ability to draw insights from complex data sets and present findings clearly.
• Process-oriented and detail-focused, with a bias toward operational efficiency and accuracy.
• Collaborative team player who thrives in cross-functional environments.
• Comfortable navigating ambiguity and adapting in a fast-paced, high-growth startup.

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, Data Analytics, or related field required or equivalent combination of education and relevant experience in healthcare operations or data analysis.
• 2+ years of experience in healthcare operations, workforce analytics, or a related analytical role.
• Experience working with scheduling tools, EHR systems, and operational performance metrics.
• Prior exposure to telehealth or behavioral health operations preferred.

Hours:

• 8-5 CST (You can live in any time zone in the US)

The salary for United States residents is $40-50K/year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements).  Come join us to expand access to quality mental health care for kids, teens, and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain

• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message

• We will not send you a check until you are actively employed

• We will never ask you for personal payment or require you to purchase equipment 

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to hiring@bendhealth.com for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.