Inventory Support Specialist

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Summary of the Role:

The Automotive Inventory Support Associate/Specialist role is a dedicated subject matter expert within the digital automotive space, focusing on dealer inventory display. This role is a comprehensive support role that focuses on managing, delegating, and providing resolution to client’s Inventory requests and inquiries. The candidate will utilize our SalesForce support ticket interface to provide awesome customer service and quick resolution for clients.
 

The hours for this role are Tuesday through Saturday, 12pm to 8pm Central Time.
Any US time zone will be considered but all locations will work those assigned Central Time zone hours.
 

Essential Job Functions:

• Work within Website Platform related tasks

• Have basic familiarity with functionality of Online Shopper, Conversations, Payments Plugin, and Fuel as it relates to digital inventory

• Navigate FTP file sharing programs to review inventory feeds in Microsoft Excel

• Work alongside Solutions Engineers and Support Developers to assist in owning, troubleshooting, and resolving inventory cases relating to inventory provider changes, pricing accuracy, and other inventory requests and/or issues

• Connect with third parties to resolve inventory related items on behalf of mutual clients

• Act as a problem-solver by thinking critically, differently, and bigger to improve inventory processes

• Maintain minimum predetermined departmental and company-wide key performance indicators

• Work with various web platforms and internal tools, such as WordPress, to troubleshoot and resolve client inquiries.

• Work with clients on the support phone-line to provide information and on-call resolution to various client requests and inventory management.

• Work closely with Solutions Engineering to resolve cases and share basic inventory knowledge
   

Required Skills:

• Demonstrate ability to multitask while maintaining a high level of attention to detail

• Possess exceptional organizational and time management skills

• Exhibit ability to balance demand and prioritize tasks in a fast-paced environment

• Execute tasks with superior customer service at all times

• Display excellent communication skills, both written and verbal

• Must have ability to play well with others, treat clients and coworkers with a high degree of respect and professionalism

• Excellent organizational skills

• Works with a sense of urgency

• Good computer skills, with a familiarity with Microsoft and Apple operating systems

• The ability to prioritize and remain cool under pressure

• Analytical thinker, with a knack for troubleshooting and solving problems
   

Experience and Education:

• Bachelor’s Degree or equivalent

• Experience in a customer facing or similar role

• Familiarity with the auto industry is a plus

• Experience with inventory management is a plus

• Experience with WordPress is a plus

• Experience in the Automotive Industry is preferred

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.