Associate Manager, B2B Sales Support (Remote)

Job Title:

Associate Manager, B2B Sales Support (Remote)

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

• Actively participate in the work and guide a team. This is a “Player-coach” role.
• Supervise day-to-day activities of a team of Provision Specialists to ensure effective and accurate client provisioning and adherence to Service Level Agreements (SLAs).
• Manage provisioning and deprovisioning tasks for customers within a highly sensitive tool.
• Identify knowledge gaps and train team members on best practices.
• Regularly review existing reports and create new reports to identify gaps in process, and collaborate with leadership team to make informed decisions on how to optimize the current provisioning process.
• Stay updated on evolving product provisioning instructions, utilizing internal wiki page for detailed information.
• Act as a liaison between Sales team and other stakeholders to validate provisioning information and resolve issues, and in some cases communicate directly with customers via email.
• Occasionally, you may need to speak directly to customers via google hangouts/zoom.
• Be a key escalation point and proactively escalate concerns to leadership team.
• Monitor and review performance metrics to support team development, engagement, and efficiency.
• Maintain clear and timely communication with sales teams and clients to meet customer expectations and resolve escalations.

YOUR QUALIFICATIONS

• Strong working knowledge of Salesforce and Salesforce reporting.
• Experience in triaging large volumes of cases, preferably in a technical support or provisioning capacity.
• Prior experience with process improvement/standardization.
• Self-starter with proven ability to manage, prioritize, and communicate competing deadlines.
• Strong analytical skills and problem solving skills.
• Strong verbal and written communication skills
• Ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgement.
• Bachelor's Degree in related field from a four-year college or university with 5+ Years of Experience preferred.
• People management, leadership, and coaching skills that fosters a collaborative, high-performing team.
• Prior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements.
• Prior customer facing experience either through support ticketing system, email, or phone.
• Experience working with Customer Success, Sales, or Professional Services teams.

WHAT’S IN IT FOR YOU
At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here’s how we’ll support your career development and personal growth in this role:

• The base salary range for this position is $40,900-$50,200 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey 

• Work-from-home convenience with company-supplied technologies

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more 

The deadline to apply to this position is June 6th, 2025.

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.