Offer summary

Qualifications:

Bachelor's Degree or minimum 3+ years of experience in customer support, Strong communication, negotiation, and relationship building skills, Experience with data entry and analyzing reports for revenue strategies, Positive outlook and highly organized with problem-solving abilities..

Key responsibilities:

Build and manage relationships with salon partners to increase revenue and brand loyalty.

Conduct regular outbound communication to share brand initiatives and marketing programs.

Manage daily order entry and ensure timely processing and shipment of orders.

Participate in ongoing training to enhance product knowledge and sales skills.

Job description

The role:

Reporting to our Inside Sales Manager, you will increase revenue within your assigned geographic territory by developing, strategic relationships with existing and prospective salon partners. In close collaboration with your field team counterpart, you will implement customized sell-in and sell-through strategies tailored to each account's unique business needs.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a reasonable salary range of $24 - $28 / hour plus bonus and a Remote work opportunity.

Key Responsibilities:

Account Growth & Relationship Management: Build relationships with assigned accounts to increase revenue and increase brand loyalty.
- Conduct regular outbound communication (call cycle) to share brand initiatives, marketing programs, and education opportunities.
- Identify and pursue new salon prospects to expand the customer base and strengthen market presence.
- Sales Support & Order Management: Manage daily order entry while identifying opportunities to maximize order size through promotions and sales trends.
- Monitor orders to ensure timely processing and shipment.
- Respond promptly and professionally to incoming calls, emails, and texts from customers and internal partners.
- Provide the best customer support, resolving inquiries and issues.
- Training & Development: Participate in ongoing product and promotional training to stay current on brand programs.
- Attend Sales Capability Trainings to enhance communication, active listening, and negotiation skills.

What you will need:

Bachelor's Degree or minimum 3+ years of experience
Record of success in an outbound customer support environment
Data Entry Skills
Experience with excellent customer service
Experience with analyzing reports to create revenue driving strategies with the data collected
Strong communication, negotiation, and relationship building skills
Positive outlook and optimistic approach to problem solving
Highly Organized with the ability to proactively identify roadblocks to productivity

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.

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