4–6 years of experience in software development., Proficiency in Java and frameworks like Spring Boot., Strong experience with AWS services and understanding of CI/CD pipelines., Good working knowledge of Python and JavaScript is a plus..
Key responsibilities:
Design, build, and maintain scalable backend systems using Java and Spring Boot.
Optimize relational databases to ensure high availability and performance.
Develop and consume RESTful APIs and integrate with CRM platforms.
Collaborate with DevOps teams for CI/CD and mentor junior engineers.
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Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further.
Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.
Doing this all while significantly reducing cost.
Netomi is building the first Relationship Operating System and its three main benefits for companies are:
- Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries)
- Improved resolution time
- Increased customer satisfaction and support quality
People love our patented, no-code platform, which works across messaging, chat, email and voice.
The platform also understands 100+ languages - ¡Qué bueno!
Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well!
We can't hire fast enough, join this incredible team today!
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
As an SDE II/III - Backend, you will be a key player in designing, developing, and optimizing high-performance backend systems. You will work closely with cross-functional teams to build scalable, reliable, and secure services while leveraging modern technologies like Java, Spring Boot, RDS, Apache Kafka/RabbitMQ, and Redis/Memcached.
Responsibilities:
Design, build, and maintain scalable, secure backend systems using Java and Spring Boot.
Optimize and maintain relational databases (RDS, MySQL, PostgreSQL) to ensure high availability and performance.
Work with AWS cloud services (e.g., Lambda, S3, API Gateway, DynamoDB, SQS) to deploy and maintain applications
Develop and consume RESTful APIs, including integrations with CRM platforms (e.g., Salesforce, HubSpot, Zoho)
Build internal tools and automation scripts using Python and JavaScript
Interest or experience in prompt engineering for generative AI systems (like OpenAI, Anthropic, or similar) is a plus
Troubleshoot issues across services and deployments in production environments
Collaborate with DevOps teams for CI/CD and infrastructure-as-code best practices
Ensure high code quality through test automation and peer reviews
Mentor junior engineers and contribute to technical planning and architecture
Required Qualifications:
4–6 years of experience in software development
Proficiency in Java and frameworks like Spring Boot
Solid grasp of databases (SQL/NoSQL), API security, and performance optimization.
Strong experience working with AWS (Lambda, EC2, RDS, S3, API Gateway, etc.)
Understanding of CI/CD pipelines, Git, Docker, and modern software development lifecycle (SDLC)
Good working knowledge of Python and Javascript is a plus
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.