Offer summary

Qualifications:

5+ years in IT Project Management or related client-facing roles., Strong communication skills in English, both spoken and written., Proven experience managing relationships with enterprise or mid-market clients., Familiarity with CRM and Project Management tools like Jira, Asana, or Salesforce..

Key responsibilities:

Lead ITSM solution implementations for new clients, ensuring smooth adoption.

Act as the main point of contact for assigned accounts, building trust and credibility.

Monitor project health and account satisfaction, proactively detecting risks.

Track milestones, timelines, and deliverables to keep projects on course.

Job description

📌 IT Project Manager (Remote)

We're looking for an IT Project Manager (Client Engagement Manager) to lead client-facing ITSM projects from implementation through to ongoing success. You'll be the strategic partner for our customers — ensuring smooth onboarding, great communication, and continuous value delivery.
This is a high-impact role for someone who loves building strong relationships, solving problems proactively, and driving successful project outcomes.

🗓 Start date: June 23rd, 2025
📆 Contract type: Indefinite - Contractor
🌐 Work hours: 8 am to 5 pm PST - 100% Remote

🛠️ What You’ll Be Doing

Lead ITSM solution implementations for new clients — making adoption frictionless and tailored.
Be the main point of contact for assigned accounts, building trust and credibility.
Monitor project health and account satisfaction to proactively detect risks.
Track milestones, timelines, and deliverables — keeping everything and everyone on course.
Escalate and follow up on technical issues with internal teams.
Collect feedback and advocate for client needs across the company.
Identify opportunities to expand value (cross-sell/upsell) within existing accounts.

✅ What You Need to Succeed

Must-haves

5+ years in IT Project Management or related client-facing roles.
Strong communication skills in English — both spoken and written.
Proven experience managing relationships with enterprise or mid-market clients.
Solid grasp of project tracking and KPI reporting.
Problem-solving mindset and critical thinking.
Familiarity with CRM and Project Management tools (e.g., Jira, Asana, Salesforce).

Nice-to-haves

ITIL Certification
Hands-on experience with ITSM tools like ServiceNow or Jira Service Management.

🧭 Our Recruitment Process

Here’s what to expect from our candidate-friendly interview process:

Initial Interview – 60 minutes with our Talent Acquisition Specialist
Culture Fit – 30 minutes with our Team Engagement Manager
Final Stage – 3 meetings of 30 minutes each to meet the Team, Hiring Manager and CEO