Clinical Applications Specialist- West Coast

THE SCOTTCARE CORPORATION

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

At ScottCare, we empower healthcare providers with advanced cardiac monitoring solutions that make a difference in patient care. As a Clinical Applications Specialist, you’ll be the front-line expert supporting the installation, training, and optimization of our systems in clinical environments across North America.

In this dynamic, travel-heavy role, you’ll work closely with clinicians, IT staff, and internal teams to ensure seamless onboarding, ongoing support, and high customer satisfaction. From hands-on installations to collaborative product improvements, you’ll be part of a purpose-driven team that bridges clinical expertise with cutting-edge technology.

If you're passionate about healthcare, thrive on problem-solving, and enjoy working both independently and collaboratively—this is your opportunity to make a meaningful impact in the field.

Clinical Applications Specialist- West Coast

The ScottCare Corporation is a market leader in cardiopulmonary rehabilitation telemetry solutions. Our mission is to facilitate improved patient care and clinical outcomes while reducing the overall cost of healthcare.

Based in Cleveland, Ohio, ScottCare is a division of Marmon Holdings, Inc.  Marmon Holdings, a Berkshire Hathaway company, comprises 11 industry groups, 30,000 team members, and more than 120 autonomous businesses with a total annual revenue of $10 billion.

Come join a team where People make the difference! As a part of Marmon Holdings, Inc and ScottCare, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

Job Scope

As a Clinical Applications Specialist at ScottCare, you’ll be the go-to expert for product installations, customer training, and technical support. You’ll work directly with customer’s clinical and IT teams, ensuring seamless onboarding, optimal product usage, and long-term customer satisfaction. This role is a dynamic blend of fieldwork, customer service, and collaboration with our sales and technical teams. If you thrive on solving problems, enjoy travel, and love working with healthcare professionals—this role is for you.

Key Responsibilities

Install & Train

• Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics across North America.
• Provide comprehensive training to clinical users, ensuring confidence and competence in product usage.

Support & Troubleshoot

• Offer remote and in-person technical support, addressing equipment or operational issues with urgency and professionalism.
• Perform basic system repairs and instruct customers on proper use and maintenance.

Customer Engagement & Collaboration

• Partner with sales teams during pre-sales calls or product demos, offering deep clinical and technical insight.
• Proactively communicate installation status, updates, and resolutions to customers.
• Document and escalate complaints in compliance with the company’s compliant handling procedures.

 Cross-Functional Contributions

• Contribute to training program development and product improvement initiatives.
• Support service projects including software updates, tower installations, and customizations when not in the field.

Qualifications

Education: Bachelor’s degree required — preferred majors include Biomedical Engineering, Information Technology, Exercise Physiology, or other relevant technical field.

Experience:

• 2+ years in installation, training and/or customer support for computer-based products
• 2+ years in ECG monitoring preferred

Key Competencies

• Clinical Expertise – Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
• Customer Centricity- Committed to providing a positive customer experience from install to post-support.
• Technical Proficiency- Comfort with medical software, device troubleshooting and Microsoft Office Suite
• Communication- Excellent verbal and written communication skills tailored to various audiences.
• Problem Solving- Ability to assess issues quickly and propose effective, sustainable solutions.
• Adaptability- Thrives in a fast-paced, evolving work environment with shifting priorities.
• Team Collaboration- Works cross-functionally with sales, service, and engineering teams.
• Independence- Highly self-directed with excellent time management and accountability.

Work Environment & Travel

Primary Coverage Area: Western states of the US

Extensive overnight travel (75%)

Work settings include hospital/clinical environments and remote support from home office

What We Offer

• A comprehensive Total benefits package including Medical, dental, FSA, HSA, 401(k) match and a host of voluntary and company paid benefits.
• The Opportunity to work at the intersection of clinical care and innovation.
• A supportive, collaborative team with growth opportunities.
• Meaningful travel supporting healthcare institutions across North America.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.