Job description

Kardex China is looking for a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer, to be based in Suzhou, China. Position reports to the Field Service Manager.

Your tasks

JOB RESPONSIBILITIES

Service requests:

Install and commission Kardex Automated Storage and Retrieval Systems.
Provide an excellent level of customer service in accordance with established policy.
Deliver basic levels of customer product training.
Communicate effectively with Customers and the line management at prescribed intervals.
Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
Respond to customer service requests as directed by the line management.
Work with minimum supervision, maintaining appropriate communication at all times.
Aid and assist fellow workers as and when required.

Problem Resolution

Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
Provide first line trouble shooting and removal of root cause of faults.
Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
Make contributions to the ongoing development of the team and overall service performance.

Quality/Health & Safety:

Ensure that all personal PPE is maintained as required and inspected at required intervals.
Work within agreed quality and health and safety standards.

Database/inventory

Ensure data is managed and provided accurately.
Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.

REQUIREMENTS

Education: Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
Work Experience: Min 7 years working experience with last 5 year in field service.
Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
Travel: Medium, in country. Possess Driver's licence.

Behaviours required to perform this role:

Able to extract diagnostic data in order to ascertain root cause of reported fault.
Logical and forward thinking when carrying out Routine Maintenance.
Logical approach to fault analysis/problems.
Able to follow laid down procedures and policies.
Able to evaluate situations and respond appropriately.
Self-motivated, self-disciplined and maintain positive attitude.
Able to cope with varying levels of stress and pressure.
Able to make decisions/judgements.
Able to work beyond working hours if required (on weekends and public holidays).