Offer summary

Qualifications:

Native or fluent in German (C2) and fluent in English (minimum B2 level)., Strong verbal and written communication skills across various platforms., Basic understanding of customer service principles and ability to follow procedures., Experience with customer service software or CRM tools is preferred..

Key responsibilities:

Handle customer interactions via phone, email, live chat, and social media.

Provide accurate information and assist with inquiries and technical support.

Document customer requests and escalate complex issues as needed.

Manage service tickets, prioritize tasks, and collaborate with teams for resolution.

Job description

Position: Customer Service Representative (German)

Location: Braga, Portugal - Remote

Work model: Remote

Employment type: Permanent Contract (3 months trial period)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
Assist with general questions, product or service information, and basic technical support.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Experience with customer service software, ticketing systems, or CRM tools is preferred.
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment
Working schedule: Monday to Friday, 07 AM - 08 PM (rotational shifts), Saturday: 08 AM - 04 PM, Sunday: 08 AM - 05 PM, 2 days off: 2 rotational day.

OFFER:

Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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