Offer summary

Qualifications:

High school diploma or equivalent required., Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification is mandatory., 1-3 years of experience as a Medical Assistant is preferred., Exceptional communication skills and a passion for patient care are essential..

Key responsibilities:

Prepare patients for physician visits and ensure proper technology setup for telehealth.

Document patient medical history, primary complaints, and medication lists accurately.

Schedule follow-up appointments and confirm next-day appointments.

Identify opportunities for process improvement and execute policies to enhance patient experience.

Job description

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9-5 pm PST.

About the Role

Patient care:

Prepare patients for physician visit

Connect with patients, ensure video and audio work, add interpreters as needed

Obtain signed telehealth consent

Obtain photos of insurance cards

Clinical duties:

Prepare patients for physicians

Document up to date med list with dosing

Document Medical History

Document Primary Complaint

Administrative tasks:

Schedule follow up appointments

Appointment confirmation calls for next day

Chart checks

Chart Prep for visits for the next day

Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients

Proactively identify opportunities for improvement and risk mitigation

Execute policies that promote the best patient experience

About You

High school diploma or equivalent

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required

1-3 Years of experience as a Medical Assistant

Exceptional people skills and a GREAT communicator

Passion for delivering an outstanding patient experience

Detail-oriented with a focus on processes

Fast learner while being flexible and adaptable

Outstanding organizational and multitasking abilities

Self-driven and excited to support new technology

Experience with providing virtual care to patients is a plus

Why you'll love working here

We're mission-driven: we're revolutionizing the way cardiovascular care is delivered

Up for the challenge: make a big impact by joining a fast-growing team in its early stages

Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.

We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In addition to finding people who are truly excellent at what they do, our team is founded on a set of values we hold close to heart:

You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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