Account Manager (Healthcare Team Lead)

🌟 Join Our Team as an Account Manager (Healthcare Team Lead)!

Are you a strategic thinker with a passion for healthcare and leadership? We're seeking an experienced Account Manager (Healthcare Team Lead) to drive client success and lead our dedicated healthcare team towards excellence.

WHAT WE CAN OFFER:

• Great company culture!
• A lot of opportunity for growth and development!
• Monthly basic salary is $1300 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off 
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives

DUTIES & RESPONSIBILITIES:

General

• Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts
• Schedules and facilitates the VA onboarding, Client Setup, and Client Meet & Greet
• Responsible for the day-to-day operations of the department
• Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis, and interpretation, and data quality control
• Leverages on project management tools and coordinate with relevant team members regarding specific tasks 
• Supports the execution of marketing and sales strategies for the account and business growth
• Develops initiatives to contribute incremental revenue growth and organizational organic growth
• Provides overall guidance, and direction, and encourages harmony and collaboration within accounts and across teams
• Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
• Manages retention for both client and VAs handled
• Contributes to team effort by accomplishing related results as needed

For the Clients

• Assists clients in initial setup, technical and functional support, and delegation of tasks
• Offers expert advice in handling their VA/s
• Serves as the main POC for all company-related concerns
• Assists in resolving any billing concerns, disputes, and process requests
• Investigates and resolve all client-VA disputes 
• Conducts periodic client check-ins
• Ensures client, satisfaction, retention, and loyalty
• Handles simple and complicated cancellations and escalates to SR MGR and IM Dept Head if necessary

For the VA

• Assists in VA accountability
• Audits VA attendance/ performance/ incentive/ profiling/ credential and information 
• Regularly check VA reliability - technical and functional
• Provides coaching and mentorship
• Provides VAs with knowledge, and expertise in a specific subject matter, business, and technical area of a project or task
• Investigates and resolves all VA offense/misconduct

• Conducts periodic VA check-ins
• Ensures acceptable and reasonable VA turnover/attrition rate
• Handles resignations and backouts and escalates to HR, SR MGR, and IM Dept Head only if necessary.

 QUALIFICATIONS AND SKILLS:

• Managerial or supervisory experience is a must
• Extensive industry-specific experience and knowledge is a must
• Trainer or similar training experience is a must
• 2 years minimum Telecommuting experience is a must
• Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology
• Exceptional technical, conceptual, interpersonal, communication, and decision-making skills 

TOP 5 NON-NEGOTIABLE:

• 2 years minimum Telecommuting experience 
• 3+ years TL or Managerial experience 
• Medical or Business VA experience or knowledge 
• Data Analytics 
• Project & People Management

Ready to Make an Impact?

If you're ready to take your leadership and client success experience expertise to the next level and make a significant impact, we'd love to hear from you! Fill out the MMM Application Form to proceed: