Offer summary

Qualifications:

Proven experience in a senior operations or general management role, preferably in a scaling business environment., Strong understanding of business operations and leadership development., Excellent communication and interpersonal skills for cross-functional collaboration., A strategic thinker with the ability to manage multiple projects and achieve measurable outcomes..

Key responsibilities:

Develop and execute the company’s strategic plan in collaboration with the CEO.

Design and optimize operational processes to improve efficiency and scalability.

Build and lead a high-performance team, fostering a culture of accountability.

Act as the primary problem-solver, addressing operational challenges and ensuring smooth project execution.

Job description

Job Title: People & Operations Manager

Reports to: CEO/Founder

Position Vision

Become the second in command that will help take us to the next level.

The next level for us is:

Becoming the go-to trusted ecommerce SEO agency, that is well known for delivering exceptional results, consistently.

Growing to 30+ full service ecommerce SEO clients

Job Overview:

The People & Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the company, ensuring the

implementation of strategic initiatives, and managing a self-sustaining team. The role focuses on creating a robust operational structure to support the business’s growth while enabling the founder to step back from daily operations. This position is ideal for someone who thrives in a dynamic environment, values long-term strategic planning, and excels in people management.

Key Responsibilities:

1. Strategic Execution & Leadership:

Work closely with the CEO/founder to develop and execute the company’s strategic plan.
Translate high-level strategy into actionable operational plans, ensuring alignment across all departments.
Lead key business initiatives that help scale operations and reduce the company’s reliance on the founder.

2. Operational Management:

Design, implement, and optimize operational processes that improve efficiency and scalability.
Develop and oversee systems to ensure smooth and effective workflows across all business functions (sales, marketing, finance, HR, etc.).
Continuously evaluate and streamline operations to eliminate bottlenecks and improve productivity.

3. Team Leadership & Development:

Build, mentor, and lead a high-performance team, fostering a culture of accountability and results-driven performance.
Develop a self-managing leadership team that can operate without direct founder involvement.
Implement employee development programs to enhance skills, leadership, and engagement.

4. Metrics & Reporting:

Establish and maintain key performance indicators (KPIs) to track operational efficiency and team performance.
Regularly review financial performance and operational metrics, identifying areas for improvement and ensuring profitability.

5. Successor Development:

Assist in identifying, mentoring, and preparing a successor to take over key leadership responsibilities.
Foster leadership growth within the company to ensure smooth transitions in key roles.

6. Cross-Departmental Collaboration:

Act as a liaison between the CEO and various departments, ensuring clear communication and execution of the company’s goals.
Oversee cross-functional projects that align with the company’s growth strategy and objectives.

7. Problem-Solving & Decision-Making:

Act as the company’s primary problem-solver, stepping in to make decisions that unblock teams and keep projects moving forward.
Address operational and team challenges proactively, ensuring smooth and efficient problem resolution.

8. Legacy Building & Long-Term Planning:

Work with the CEO to preserve the company’s legacy while designing systems and structures that ensure long-term success.
Focus on long-term strategic growth that benefits future generations, employees, and stakeholders.

Requirements

Measurables / Definition of success:

Retention KPI
Overall NPS of X maintained (to be agreed)
Team and systems built out to support efficient fulfillment

Qualifications:

Proven experience in a senior operations, chief of staff, or general management role, preferably in a scaling business environment.
Strong understanding of business operations, organizational design, and leadership development.
Demonstrated ability to manage multiple projects simultaneously, with a focus on achieving measurable outcomes.
Experience in team building and development, with a strong focus on creating self-sustaining teams.
Excellent communication and interpersonal skills, capable of working with cross-functional teams and stakeholders at all levels.
A strategic thinker with an ability to balance long-term vision with day-to-day execution.

Key Competencies: