Senior Manager, Product Operations

Senior Manager, Product Operations

Location: Remote

Department: Product Management

Reports to: Director of Digital Product

GENERAL SUMMARY

We are seeking a highly organized, proactive, and collaborative Senior Product Operations Manager to support our product teams in driving efficiency, alignment, and cross-functional momentum. This role is critical to keeping initiatives on track, documentation consistent, communication clear, and processes streamlined—ensuring that our product teams can focus on building exceptional customer experiences.

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RESPONSIBILITIES

·       Serves as the operational backbone of the product team—keeping initiatives organized, timelines visible, and action items moving forward.

·       Drives consistency in the organization and maintenance of key product documentation (e.g., capability decks, requirements, roadmaps, user story references).

·       Facilitates cross-functional collaboration by scheduling and preparing for meetings, workshops, and reviews; ensuring the right voices are in the room.

·       Bridges communication gaps between product, tech, design, marketing, and other stakeholder teams.

·       Develops and maintains centralized resources (e.g., Confluence pages, documentation hubs) to make information easy to access and use.

·       Assists with the creation of clear, visually effective presentation decks for leadership updates, cross-functional planning, or product launches.

·       Tracks key dates, milestones, and deliverables—ensuring updates and changes are cascaded appropriately across all impacted teams.

·       Identifies opportunities to improve internal product processes, rituals, and workflows and help implement those improvements.

·       Acts as a trusted partner to senior product leaders—anticipating operational needs and providing ongoing support.

QUALIFICATIONS

·       5–7+ years of experience in product, product operations, program management, or product coordination roles (preferably in a digital or tech environment).

·       Exceptional organizational and communication skills; thrives in a fast-paced, detail-oriented environment.

·       Proven ability to manage multiple priorities and proactively problem-solve.

·       Experience working cross-functionally with product, engineering, and design teams.

·       Strong experience with tools like Jira, Confluence, Miro, and presentation software (PowerPoint).

·       Comfortable working independently and taking ownership of processes.

·       A strong sense of curiosity, collaboration, and a “make it happen” attitude.

·       Familiarity with Agile/Scrum product development processes.

·       Experience creating scalable documentation frameworks or templates.

SKILLS AND COMPETENCIES

·       Balances Stakeholders: Anticipates and balances needs of multiple stakeholders

·       Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; extreme attention-to-detail and ability to juggle multiple projects in a fast-paced, dynamic environment

·       Organizationally Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Ability to understand and discuss technical concepts, schedule tradeoffs, and negotiate opportunistic new ideas with technical and non-technical partners

·       Business Insight: Applies knowledge of business and market to advance organization’s goals within product vision and roadmap; applies business and financial acumen consistently in product development

·       Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives

·       Communicates Effectively and Interpersonal Skills: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

·       Customer Focus: Builds strong customer relationships and delivers customer-centric solutions

·       Customer Instincts: Strong instincts and judgment for when Product is “customer-ready” and will deliver value

·       Resiliency and Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations

·       Attracts Top Talent: Attracts and selects best talent to meet current and future business needs

·       Builds Effective Teams: Builds strong teams that apply diverse skills and perspectives to achieve common goals

·       Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives

·       Develops Talent: Develops people to meet their career goals and the organization’s goals

·       Cultivates Innovation: Creates new and better ways for the organization to be successful

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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