Offer summary

Qualifications:

1-3 years of related work experience or equivalent education., 1-3 years of call center support with excellent customer service skills., Strong verbal and written communication abilities., Ability to work in a team and adapt to a flexible schedule..

Key responsibilities:

Answer incoming support calls from internal and external customers.

Manage, escalate, and resolve technical issues in a Service Desk environment.

Utilize Service Desk tools to enter data into the tracking system.

Collaborate with Technical Support teams across the organization.

Job description

Job Title: Client Support - Associate
Position Type: 3+ months contract (possibility of extension or conversion)
Remote (US)
2^ndShift, 11:00 AM – 8:00 PM (CST), Sunday to Thursday

Job Details:

Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action..

Roles and Responsibilities:

This role will be responsible for answering incoming support calls from internal and external customers. 
It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. 
This position may have interaction other with the Technical Support teams across the organization.

Skills and Qualification Required:

1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of call center support with excellent customer service.
Excellent verbal and written communication skills.
The ability to work in a team environment and commit to a flexible work schedule.

Preferred Qualifications:

1 - 3 years technical experience a plus.
1 - 3 years’ Service Desk or Technical Call Center experience a plus.
Previous experience troubleshooting desktop, printer, and notebook issues. Very strong user and support of MSOffice.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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