Implementation Specialist

Location: USA—#LI-Remote

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
  
This position will join our team supporting the EcoInteractive business line, part of the GovTech division of SOVRA brand products, serving government customers.

EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use our SaaS cloud-based solutions to complete mission-critical workflows. We have a track record of 100% customer retention over the last several years, and our company is growing quickly with strong demand for our cloud-hosted solutions. We are a nimble and entrepreneurial team of multi-talented individuals who care deeply about our commitments to customers and each other. We value collaboration, humility, accountability, efficiency, and a relentless drive for excellence.

About the Job

As an Implementation Specialist, you will be responsible for standardizing and transforming client data into a templated format, engaging/consulting with clients on regular calls, and working cross-functionally to create and prioritize the configuration and setup of client systems.
 
 This is an associate-level position where you’ll make an immediate, tangible impact every day. You will be part of a result-driven, detail-oriented, and organized team responsible for building relationships and working with cross-functional teams to solve complex problems.

What will your primary responsibilities look like?

In this role, you will be expected to:

• Standardize and transform client data into a templated format. 
• Set simple to complex configurations during implementation and strongly understand configurable options.
• Solve problems with customers and/or internal teams to find solutions to meet client needs/workflows.
• Become a product and domain expert—from workflow and feature functionalities to prominent customer use cases.
• Lead customer-facing calls and follow up on post-call items such as developing product specs, mockups, next steps, and training materials.
• Execute the onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics.
• Meeting implementation timelines and scope.
• Interfaced with the internal technical team to scope requests, implement new feature requests, and set up integrations.
• Participate in process improvement projects to improve efficiency.
• Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems.
• It may be required to perform other related tasks.

What elements of your professional background will be necessary and valuable in this role?

• Experience with data manipulation, standardization methods, and tools. We utilize Trifacta and Excel/Power Query.
• 2 years of experience working with data transformation, software configuration/implementation, and integration.
• Being customer-centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
• Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
• Experience working on multiple implementations at the same time. 
• Effective collaborator with cross-functional teams—especially product, customer success, and engineering.
• Advanced in Word, PowerPoint, Excel, and G-Suite Docs. Experience with Trifacta is an asset. 
• Bachelor’s degree or equivalent practical experience.
• Required: Authorized to work in the US – unfortunately, we cannot sponsor work visas or transfers.

Hunger to learn, grow and perform—we are a small team, which means plenty of opportunities for you to own new responsibilities!

Personal Characteristics

• Driven. You’re hungry to learn, gain new experiences, and succeed
• Empathetic. You understand people and their needs and have a strong desire to help others
• Adaptable. You’re self-sufficient, self-aware, and resourceful
• Problem Solver. You can think critically and solve customers’ problems
• Communicator. You’re an excellent communicator, both written and oral
• Ownership mentality. You take responsibility and love accountability
• Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup environment where the best idea wins
• Can Prioritize. You understand what's important and can focus on what's important
• Team Player. You work collaboratively and energetically across all functions
• Self-Motivated. You stay focused even with broad requirements and minimal supervision

Our offer:

• A flexible work schedule (40 hours/week);
• Work equipment is provided while working from home.
• Broad-based Employee Ownership Program
• Competitive benefits, 401K with employer match, and compensation programs;
• Flexible paid vacation, personal, and sick days off;
• Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.

I appreciate your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.

mdf commerce, within its wholly owned subsidiaries International Data Base Corp., doing business as BidNet and Periscope Holdings Inc., participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

mdf commerce, dentro de sus filiales International Data Base Corp. haciendo negocios como BidNet y Periscope Holdings inc., participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.