Offer summary

Qualifications:

3-5 years of customer service experience in a technical environment., Familiarity with CRM platforms and Microsoft 365, Teams, and VOIP systems., Excellent verbal and written communication skills with strong analytical and problem-solving abilities., Ability to work independently and collaboratively in a fast-paced environment..

Key responsibilities:

Provide technical phone support to customers in a remote setting.

Document all customer communications through the internal ticketing system.

Diagnose software issues and collaborate with technical support and development teams to resolve problems.

Install and update Delta product line applications and communicate additional revenue opportunities.

Job description

Core responsibilities of the position include, but are not limited to, the following:

Technical phone support to customers in a remote environment.
Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications
Learning, understanding, implementing and training on a variety of software applications
Identification and communication of additional revenue streams/opportunities within the support arena
Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
Travel – less than 15%

The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:

Essential Qualifications
3-5 years customer service experience in a technical environment desired
Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
Knowledge of IBM AS400/ environment desired but not requirement
Familiarity with using CRM Platforms to document all customer communication
History of use with Microsoft 365, Teams, and VOIP systems preferred
Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
A level of comfort appearing on camera for customer-facing and internal team calls/trainings.
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results-oriented mindset.
Ability to multi-task effectively and to consistently meet assigned deadlines.
Self-starter with ability to work well independently and in groups.
Ability to speak comfortably in front of a group of customers.
This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.