Client Partner - México City

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success and each individual delivers world class service and has opportunities to grow and learn.

About This Role
Manages client satisfaction and provides resources to larger accounts; ensures profit objectives are met, and manages ongoing strategic planning for a single complex account. Develops relationships with clients to create synergy between client needs and effective business solutions.

What You´ll Do

• Interfaces with appropriate parties to ensure that objectives are met. Recommends methods to improve performance with regards to service level agreements, metrics and measurements, and business trends.
• Acts as the liaison between operations and account management team. Assists in deploying resources to support business needs.
• Provides support for larger projects within internal accounts. Facilitates integration of business solutions to ensure that client needs are met.
• Recommends transition and transformation methods and ensures implementation to enhance business operations.
• Recommends technical, contractual, administrative and financial policies, procedures and goals are met to ensure adherence to agreed upon requirements.
• Coordinates with appropriate parties to leverage resources and solutions to reduce costs and meet service level agreements.
• Interfaces with work teams to ensure budgetary and financial priorities and procedures are handled appropriately.
• Interfaces directly with clients on a daily basis to ensure customer satisfaction with solutions, develop stronger on-going relationships, build new and broader relationships and identify additional opportunities for company solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.

Who You Are

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in accounting, finance, business administration or related field preferred
• Twelve or more years of experience in project management and Client Partner role
• Experience working with company business practices, policies, and procedures
• Experience working with company products and service offerings

Additional To Above Requirements, Our Ideal Candidate Also

• Skilled in financial management
• Strong communication skills
• Strong analytical and problem solving skills
• Good interpersonal skills to interact with customers and team members
• Ability to be flexible and adapt to changing situations
• Ability to work independently and as part of a team

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.