Offer summary

Qualifications:

1+ years of experience in B2B customer support, Strong troubleshooting and problem-solving skills, Understanding of key statistical concepts and high analytical abilities, Previous industry experience in Adtech/Martech/Performance Marketing..

Key responsibilities:

Support customers and internal teams with expert knowledge on product usage

Manage end-to-end ad moderation for self-serve clients

Troubleshoot and answer clients’ questions in a timely manner

Work with Customer Success and Product Teams to develop solutions that improve operations.

Job description

Platform Support Specialist (m/f/d)
Remote India

Hello👋I am Ashish, Lead Product Analytics & Support at Kayzen, and I am now looking for a Platform Support Specialist to join our team 🙌

But wait, you have not heard of Kayzen before?😃
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.

The team
The team is highly motivated and aligned in our quest to disrupt the multi-billion dollar ad-tech industry. You will work with a carefully selected, diverse and globally distributed team from customer success, engineering, data science, design, product and more.

Responsibilities

As our Platform Support Specialist, your primary focus will be to support customers and internal teams with expert knowledge on how to use our product, manage Ad moderation and help with troubleshooting. In particular, you will externally have interactions with our customers, and internally with our customer success, product, data analytics /science and engineering teams. Apart from your primary tasks, we expect you to have a growth mindset on contributing to Kayzen’s success.

Troubleshoot and answer clients’ questions in a timely manner while providing first-class client satisfaction
Support the ongoing setup, maintenance and troubleshooting of campaigns
Manage end-to-end ad moderation for our self-serve clients
Work with Customer Success and Product Teams to identify and develop solutions that automate and improve internal and client trafficking operations
Provide clients with proper documentation when required as well as ad hoc querying of relevant databases
Conduct end-to-end creative testing across different exchanges whenever there are issues or new creative templates to be tested

Requirements

1+ years of experience in B2B customer support
Understanding of key statistical concepts and a high level of analytical abilities
Strong troubleshooting and problem-solving skills
Strong verbal and written communication skills
High attention to details and diligent working style
Previous industry experience in Adtech/Martech/Performance Marketing

What do we offer?

Exceptional career growth and learning opportunity
A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
Direct, day-to-day work experience with the management
A fun, driven, and multinational team located across Germany, India, Argentina, Israel, Ukraine, Turkey, the UK and more countries
A flexible work-from-home arrangement
A 500-dollar home-office setup budget
A 1000-dollar annual learning and development budget

Required profile