Offer summary

Qualifications:

Proven experience in customer support or account management, preferably in HR/Compliance., Excellent communication skills with a strong sense of accountability., Solid understanding of global employment regulations and HR practices, or a willingness to learn., Fluency in English; proficiency in an additional European language is a plus..

Key responsibilities:

Act as the main point of contact for assigned clients, ensuring high standards of support.

Build and maintain strong client relationships based on trust and reliability.

Advise clients on HR and employment compliance topics, managing complex issues as needed.

Track client feedback and support metrics to drive service improvements.

Job description

About us 🚀:

Teamed is on a mission to equalise career opportunities for talent wherever they live. For growing companies, we simplify the whole international and remote employment experience via our proprietary platform and on-the-ground structures. We offer their global staff relevant and attractive local benefits, as well as local protection and compliance.

We are growing fast and seek the best and brightest to take us to the next level.

Join us and help shape the future of global work!

Why Does This Role Matter ⚙️

We are looking for a dedicated and proactive Client Experience Partner to join our team. This role is pivotal in ensuring our clients receive exceptional support and expert guidance throughout their journey with us. You will act as a key representative in managing client inquiries, addressing concerns, and navigating complex compliance matters. Your focus will be on service excellence, operational support, and ensuring adherence to local and international HR and employment regulations.

Key Responsibilities 🔑

Be the main point of contact for assigned clients, delivering high standards of support and resolution across all touch-points.
Build strong client relationships grounded in trust, reliability, and expert support.
Handle client complaints professionally and empathetically, ensuring swift resolution and continuous improvement in service.
Advise clients on HR and employment compliance topics relevant to Employer of Record (EOR) services - drawing on internal knowledge resources, AI tools, and our global network of country-specific experts.
Escalate and manage complex compliance-related issues, working with internal stakeholders and legal experts where necessary.
Maintain expertise in global compliance standards and EOR best practices to provide authoritative guidance and ensure service excellence across all client engagements.
Track and report client feedback and support metrics to drive service improvements.
Maintain accurate and up-to-date documentation of client interactions, issues, and resolutions in internal systems.
Contribute to the development and refinement of internal support processes and knowledge bases.

What we're looking for 🔍

Proven experience in a customer support, client services, or account management role preferably in HR/Compliance setting.
You have managed sensitive client relationships, including complaints and complex issue resolution.
Excellent communication skills with a strong sense of accountability and service delivery.
You have a solid understanding (or a willingness to learn) of global employment regulations, HR practices, and compliance frameworks.
You are analytical and an effective problem solver who remains calm under pressure.
You can work autonomously, manage multiple priorities, and operate effectively in a fast-paced environment.
Confident in using CRM systems and support tools to manage cases and track performance metrics.
You are fluent in English; proficiency in an additional European language (such as German, Dutch, Italian, or French) is a strong plus.

What's in it for you? 🥳

🤝 A friendly, talented, collaborative, and entrepreneurial team.
🌍A diverse, inclusive, and creative environment where everyone's ideas and opinions are equally valued.
🏅Opportunities for personal and professional growth.
✈️ A fully flexible/remote working culture that empowers you to work from anywhere to suit your lifestyle.
✍️ Relevant local benefits tailored to your region.
💰Competitive salary with additional perks.
👨‍👩‍👧‍👦 Collaboration with teams across different regions, gaining valuable international experience.

Life at Teamed 🌞

At Teamed, we believe in fostering a supportive and dynamic culture.

Here’s a glimpse of what it’s like:

We host virtual team-building activities, like trivia nights and coffee chats, to keep our team connected and engaged.
We celebrate milestones together, from project successes to personal achievements.

Our Commitment to You 🤞🏻

At Teamed, we warmly welcome those with alternative identities, backgrounds, and experiences.
We know diverse teams are the strongest teams.
We are committed to a fair and accessible recruitment process for all candidates and will gladly meet any accommodation requests during the application or interview process. Please just let us know.

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