Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field., Experience in IT service management and support., Strong problem-solving skills and attention to detail., Familiarity with ITIL framework and service desk tools..

Key responsibilities:

Monitor and maintain IT systems and services to ensure optimal performance.

Provide technical support to end-users and resolve issues in a timely manner.

Document incidents and service requests in the ticketing system.

Collaborate with other IT teams to implement improvements and upgrades.

JOYNEXT is a leading AutoTech company and is the Automotive Connectivity BU of Joyson Electronics. Our 1,600+ employees work across 7 R&D centers, 3 global manufacturing locations, and 7 customer centers located in Germany, Poland, France, the U.S., Mexico and Japan. For more than two decades, JOYNEXT has been working as a development partner and system supplier for renowned car manufacturers and has established long-term partnerships with a number of well-known OEMs. Our intelligent cockpit and smart connectivity products can now be found in millions of vehicles worldwide and are complemented by our capabilities in developing autonomous driving technologies and software products. These lay a solid foundation for cockpit and driving fusion in the era of Central Computing Units. We are committed to contributing to the industry transformation together with our eco-partners, such as HUAWEI, Qualcomm, Horizon Robotics, Black Sesame, Oritek, QNX, Elektrobit, Microsoft, and Autobrains, to deliver a smarter driving experience for end users.

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