Offer summary

Qualifications:

Proven experience in a help desk or customer support role., Strong communication and problem-solving skills., Familiarity with IT systems and software applications., Ability to work independently and as part of a team..

Key responsibilities:

Provide technical support and assistance to clients via phone and email.

Manage and resolve customer inquiries and issues in a timely manner.

Assist with back office tasks such as data entry and documentation.

Collaborate with other departments to improve service delivery.

Zucchetti is the leading Italian software publisher group in Europe (source: IDC). With more than 8,000 employees, 2,000 partners worldwide and a turnover of one billion euros in 2020, the Zucchetti Group is a reference partner, solid and important, for the more than 700,000 Customers who have chosen the quality of our solutions. In 2018 we were recognized among the 100 most innovative Italian companies by Forbes magazine. We provide the best POS (point of sale management), ERP and HR management solutions in retail, hospitality and more!

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