Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Experience in customer service or technical support roles., Strong problem-solving skills and ability to work under pressure., Familiarity with IT systems and troubleshooting techniques..

Key responsibilities:

Provide first-line support to customers via phone, email, and chat.

Diagnose and resolve technical issues reported by users.

Document and track all customer interactions and resolutions in the ticketing system.

Collaborate with other IT teams to escalate and resolve complex issues.

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

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