Offer summary

Qualifications:

Bachelor's degree in IT or related field., Experience in help desk or technical support roles., Strong communication and problem-solving skills., Familiarity with ticketing systems and remote support tools..

Key responsibilities:

Manage and resolve help desk tickets in a timely manner.

Provide technical support to end-users via phone, email, or chat.

Coordinate with IT teams to escalate and resolve complex issues.

Maintain documentation of support processes and user interactions.

Founded in 1982 by a small group of entrepreneurs, Softtek started out in Mexico providing local IT services, and today is a global leader in next-generation digital solutions. The first company to introduce the Nearshore model, Softtek helps Global 2000 organizations build their digital capabilities constantly and seamlessly, from ideation and development to execution and evolution. Its entrepreneurial drive spans 20+ countries and more than 15,000 talented professionals. For more information on what we do, who we are, and career opportunities, visit www.softtek.com / Follow us on Instagram (@softtekofficial), on Twitter (@Softtek), and be our fan on Facebook www.facebook.com/softtek.

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