Offer summary

Qualifications:

High school diploma or equivalent required., Experience in customer service or technical support preferred., Strong communication and problem-solving skills are essential., Familiarity with IT systems and troubleshooting techniques is a plus..

Key responsibilities:

Provide first-level support to users via phone, email, or chat.

Troubleshoot and resolve technical issues in a timely manner.

Document and track support requests using ticketing systems.

Assist in maintaining user accounts and system configurations.

SoftServe is a premier IT consulting and digital services provider. We expand the horizon of new technologies to solve today's complex business challenges and achieve meaningful outcomes for our clients. Our boundless curiosity drives us to explore and reimagine the art of the possible. Clients confidently rely on SoftServe to architect and execute mature and innovative capabilities, such as digital engineering, data and analytics, cloud, and AI/ML. Our global reputation is gained from more than 30 years of experience delivering superior digital solutions at exceptional speed by top-tier engineering talent to enterprise industries, including high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing. At SoftServe, we live by our values. Trust, teamwork, growth, innovation, willingness to help, and exceeding expectations are engrained in everything we do. We partner with major technology players, such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, Salesforce, NVIDIA, MuleSoft, VMware, and Odoo, to give clients a competitive advantage in the market. Founded in 1993, our global firm is headquartered in Austin, Texas, USA, and Lviv, Ukraine. Visit our website, blog, media, and news pages for more information. Blog: softserveinc.com/blog Media: softserveinc.com/media News: softserveinc.com/news

Required profile