Bachelor's degree in IT, Computer Science, or a related field., Proven experience in incident management or IT service management., Strong analytical and problem-solving skills., Excellent communication and interpersonal abilities..
Key responsibilities:
Oversee and manage the incident response process to ensure timely resolution.
Coordinate with cross-functional teams to address and mitigate incidents.
Prepare and present incident reports to stakeholders and management.
Continuously improve incident management processes and procedures.
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