Offer summary

Qualifications:

Fluency in French (C2 level) and good communication skills in English (B2 level or higher)., Strong problem-solving skills., Ability to empathize with customers., Experience in customer service is a plus..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Assist customers with product information and order issues.

Resolve customer concerns and escalate complex issues when necessary.

Maintain accurate records of customer interactions in the CRM system.

Job description

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
Assist customers with product information, order issues, and general inquiries.
Resolve customer concerns and escalate more complex issues when necessary.
Provide effective solutions to ensure customer satisfaction.
Maintain accurate records of customer interactions in the CRM system.

What We Are Looking For

Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
Strong problem-solving skills and the ability to empathize with customers.
What We Offer
Competitive salary and benefits.
Private health insurance.
Paid training and ongoing support.
A friendly and supportive work environment.
Opportunities for career advancement.

Required profile