Spanish Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment FR is committed to connecting talented individuals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Subscription-Based Services Department. This role is perfect for individuals who are dedicated to delivering exceptional customer service and assisting Spanish-speaking clients with their subscription needs.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding subscription-based services through phone, email, and chat.
• Assist customers with inquiries related to account management, billing, service features, and subscription options.
• Effectively resolve customer complaints and issues to ensure a positive user experience.
• Document and maintain accurate records of customer interactions and follow up on any outstanding issues.
• Collaborate with internal teams to enhance service delivery and address customer concerns.
• Educate customers on service features, updates, and promotional offers to maximize user satisfaction.
• Gather customer feedback to contribute to continuous service improvement efforts.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in subscription or SaaS industries.
• Strong communication skills with a focus on customer-centric solutions.
• Detail-oriented with excellent organizational and time management abilities.
• Proficiency in CRM systems and standard office applications.
• Strong problem-solving skills and ability to work independently.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks