Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Proven experience in customer success or account management roles., Strong communication and interpersonal skills., Ability to analyze customer needs and provide tailored solutions..

Key responsibilities:

Manage and nurture relationships with clients in the DACH region.

Ensure customer satisfaction and retention through regular check-ins and support.

Collaborate with sales and product teams to address customer feedback.

Develop and implement strategies to improve customer engagement and success.

We’re transforming the lodging industry with AI. Our mission is to help properties break free from OTAs and manual online operations, enabling them to unlock their full revenue potential through full automation. We envision a world where every lodging business becomes a fully independent powerhouse—free from intermediaries and time-consuming tasks, and empowered to grow on its own terms. Smartness is the path to operational independence (from OTA and manual tasks). Discover how we can help you achieve it.

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