Offer summary

Qualifications:

Experience working with clients and launching software applications., Proficiency in English at level B1 or higher., Excellent communication and presentation skills., Project management experience with full-cycle corporate projects..

Key responsabilities:

Manage customer portfolio through regular meetings with customers and integrator partners.

Collect feedback on the Creatio system and partner implementation projects.

Develop and maintain trusted relationships with key partners and customers.

Collaborate with various teams to drive customer implementation projects and growth.

Job description

We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.

Working on our team as a Customer Success Manager position involves:

managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
developing and maintaining trusted relationships with key partners and their customers;
driving customer retention and renewals by building strong relationships;
collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations

experience working with clients and experience lanching software applications;
English language - levet B1 +;
experience in implementing/customizing corporate software;
excellent communication and presentation skills;
experience in problem-solving, working with customer objections;
experience in conducting trainings and presentations;
understanding business needs with further translation into the requirements;
project management experience with full-cycle corporate projects.

What You Should Expect From Us

the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner;
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

Required profile