Offer summary

Qualifications:

Proven experience in technical support or a related field., Strong problem-solving skills and ability to troubleshoot issues effectively., Excellent communication skills, both verbal and written., Familiarity with IT systems and software applications..

Key responsibilities:

Provide first-line technical support to customers via phone, email, or chat.

Diagnose and resolve technical issues in a timely manner.

Document support interactions and maintain accurate records.

Collaborate with other support teams to escalate complex issues.

💻 Meet the business behind the world's brands. With Ingram Micro, there's no limit. We reach 90% of the world's population, serving their technology needs. Our team thrive on innovation, creativity, adaptability, and teamwork. 📈 Ingram Micro operates in 61 countries and reaches close to 200 countries. We've come a long way since our establishment in Bulgaria in 2012. Starting with just two founding members, we now have a team of over +1300 employees after 11 years of relentless progress. 🤝 We actively engage in events, campaigns, and charitable initiatives, supporting causes that positively impact elderly people, children, nature, and health. 🎯 At Ingram Micro, we live by our core values: Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our tenets of success are built on the principles of open communication, dignity, and trust. 🤝 To make you feel great at work, in Ingram Micro GBS we have always strived to create a balanced and positive atmosphere where everyone feels like a friend and is ready to help. We bring the best of everyone to the forefront by encouraging initiative, new ideas, and a willingness to learn. 👔 As part of our team, we will provide you with stability, security, flexibility, and most importantly - the freedom to be yourself. We seek individuals who share our passion for success, innovation, and integrity. Wherever you are on your career path, we will help you keep going forward!

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