Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field preferred., Strong communication and interpersonal skills are essential., Experience in customer service or client relations is a plus., Ability to manage multiple tasks and prioritize effectively..

Key responsibilities:

Serve as the primary point of contact for client escalations.

Coordinate with internal teams to resolve client issues promptly.

Document and track escalation cases for reporting purposes.

Provide feedback to improve client service processes.

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

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