Workday Client Service Leader I (aka Enablement Manager or Customer Success Manager) Virtual

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The Client Service Leader I is responsible for steady-state, production cloud environments for our customers. Manages the client partnership and communicates priority of work based on client business objectives internally and interfaces directly with Consulting managers, Analysts & Consultants (onshore and offshore). Serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing high-touch, and direct customer service. 

The Role

·         Act as the primary client contact in the delivery of AMS Services to Support Desk and/or transactional clients.  Effectively adjusting priorities and deliverables for a portfolio of 5-12 clients.   

·         Executes tasks with minimal supervision to ensure Strada quality delivery and client satisfaction.   

·         Report and present to clients on service levels to ensure contract value for customer (Quarterly Service Reviews and Contract Service Reviews). 

·         Provides direction and guidance internally to less experienced colleagues by directing and reviewing their deliverables. 

·         Identify areas of internal process improvement and work with internal resource to implement change. 

·         Identify additional opportunities for enhanced service for our customers. 

·         Liaise between business, technical, and sales stakeholders and contacts. 

·         Participates in or manages customer projects to ensure on-time, quality, and successful delivery of service.

The Requirements

·         Bachelor’s Degree or equivalent experience in technical, business, human resources, or financial discipline 

·         3 to 5 plus years’ experience in professional services or technical project management 

·         3 to 5 years managing functional teams as part of an HR/Finance systems implementation strongly preferred

·         Experience in Customer retention strategies and activities will provide the right base for this critical mission 

·         Experience with Workday or equivalent platform is preferred 

·         Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support (preferred) 

·         Experience with a ticket management software is a plus 

·         Requirements gathering methodology and experience with Agile processes (preferred) 

·         Understanding of Application development and Release Management processes in the Cloud (preferred) 

·         Proven experience working creatively and analytically in a dynamic environment 

·         Self-starter; Takes initiative to build skills in other areas by leveraging available resources Experience implementing complex, practical business solutions under multiple deadlines 

·         Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner 

·         Superior team organizer and lead, with the ability to coordinate and motivate technical staff

·         Ability to travel up to 20%.

·         Prior Workday experience or Workday certification is strongly preferred.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.