Offer summary

Qualifications:

At least 1 year of customer service experience in a BPO setup., Minimum of 2 years of technical support experience in a BPO environment., Strong problem-solving, analytical, and troubleshooting skills., Proficiency in online website creation software and strong communication skills..

Key responsibilities:

Answer incoming support questions via text using an in-app communication platform.

Provide documentation and training videos to assist clients with common issues.

Troubleshoot specific customer issues and explain solutions via text or video.

Create a fun customer experience by using emojis and GIFs.

Job description

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines, and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us and be part of our success story!

What You’ll Be Doing:

1. Answer incoming support questions via text using our in-app communication platform (Intercom)
2. Provide appropriate documentation / training videos for our clients to help them solve common
issues
3. If needed, troubleshoot specific customer issues inside of their website and explain the solution.
via text or video.
4. Make it fun! Send emojis and GIFs to customers to make the experience fun and unique.

Requirements

● At least 1 year of customer service experience in BPO set up
● At least 2 years of technical support in BPO set up
● Strong problem solving, analytical and troubleshooting skills
● Ability to work with minimal supervision
● Strong interpersonal and communication (verbal and written) skills
● Self-starter with a sense of urgency, proven results and solution-oriented
● Proficiency in online website creation software (Wix, Squarespace, Showit, Weebly, etc)
● You have exceptional organizational skills
● Technology Proficiency- i.e., You are adept with digital tools and platforms, navigating software and technology. Experience with Adobe suite products is a plus!
● Highschool Graduate