Offer summary

Qualifications:

Bachelor's degree in a related area or equivalent experience required., 3 to 5 years of progressive experience in benefits administration preferred., Strong analytical, problem-solving, and communication skills are essential., Experience with HR information systems and Microsoft Office is necessary..

Key responsibilities:

Assist in the implementation and administration of benefit programs for the healthcare system.

Serve as a subject matter expert on benefits eligibility and policy interpretations.

Support the annual enrollment process and provide clear communication regarding plan options.

Coordinate with vendors to resolve benefit inquiries and conduct benefit training for new hires.

Job description

Description

Position at Nuvance Health

REMOTE OPPORTUNITY

Purpose: Assist in the implementation and administration of benefit programs and processes for the healthcare system which may include Health and Welfare plans, retirement and other total rewards programs. Support Nuvance Health’s achievement of desired competitive plan offerings, as well as other system goals and initiatives. Contribute to benefits programs to enhance Nuvance Health's ability to recruit, motivate and retain talented employees.

Essential Responsibilities

Intake employee questions/concerns regarding benefits, leaves, HR policy and program administration in a friendly, supportive, and responsive manner. Partner with Benefits team and benefits vendors to resolve issues as applicable. Inform director of complex or escalated issues/concerns.

Assist in implementation and administration of all benefits programs including health, life, disability. May also include defined benefit (DB) and defined contribution (DC) pension plans.
Subject matter expert to employees and HR team on benefits eligibility, practices, and policy interpretations. Support decision-making process regarding plan offerings and plan design, by providing detailed analysis and innovative recommendations.
Supports annual enrollment process; provide clear communication regarding plan options for employees. Provide analytical and technical support in the delivery of benefits programs.
Serve as back-up for the processing of monthly billing.
Coordinate with Third Party Administrator (TPA)/Vendors to resolve benefit eligibility, enrollment and claim inquiries.

Audits vendor benefit files as needed for accuracy, errors and resolution. Prepares reconciliation and reporting of select bi-weekly benefit deductions as required by Finance.
Prepares official benefits communications as requested by employee, court, or support orders.
Identifies opportunities to improve processes to increase effectiveness, mitigate risk, and ensure repeatability and reliability.
Conduct benefit training during new hire orientation, provide one-on-one support as well as system-wide employee communications and/or webinars as needed throughout the year.
Supports activities related to the Vitive Health Wellness Program to promote participation and maximize engagement.
Participate in cross-functional teams between Total Rewards and the broader HR team, driving solutions impacting employee benefits including mergers and acquisitions, integration, and system-wide initiatives.
Serve as liaison with Human Resources Information Center (HRIC); coordinate system coding/set up, processes, and reporting requirements necessary for benefits analysis.
Keep abreast of legislative changes. Proactively raise potential concerns to Director of Benefits and recommend changes to processes where applicable.
Strong analytical and problem-solving capabilities. Excellent verbal and written communication/presentation skills. Strong customer focus.
Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor).
Performs other duties as required.

Education and Experience Requirements:

Requires a minimum formal education of a bachelor's degree in a related area or equivalent gained through a combination of education and work experience;
3 to 5 years of progressive, related experience in the field. Leave administration and ADA accommodation experience strongly preferred
Experience with human resources information systems, including report management.

Minimum Knowledge, Skills and Abilities Requirements:

Demonstrated competency in Microsoft Word, Excel and PowerPoint required.
Must possess strong organizational skills and detail orientation.
Able to maintain confidentiality and discretion and work in a team setting.
Excellent written and communication skills.
Must be able to work independently and be able to multitask in a fast-paced environment.
Ability to effectively manage competing priorities.
Strong customer service skillset.
Knowledge of data management systems.
PREFER: Experience with Infor, Lawson, and/or other HR Information Systems