Offer summary

Qualifications:

Minimum 5 years of ServiceNow development experience., Bachelor's degree in Computer Science, Business Administration, or related field., Strong understanding of IT Asset Management (ITAM) and IT Service Management (ITSM) principles., Certified ServiceNow System Administrator with strong analytical and communication skills..

Key responsibilities:

Analyze organizational Software Asset Management (SAM) requirements and translate them into ServiceNow solutions.

Collaborate with stakeholders to identify, gather, and prioritize SAM needs, developing an implementation roadmap.

Conduct gap analyses of current and future SAM processes and systems, and develop functional specifications.

Train and support end-users on ServiceNow SAM solutions and manage SAM-related incidents.

Job description

ServiceNow Business Process Consultant (SAM)
Remote Position
5+Month Contract

Remote opportunity for a motivated ServiceNow Business Process Consultant with proven experience in Software Asset Management (SAM), IT Asset Management (ITAM), and IT Service Management (ITSM). The role involves delivering ServiceNow-related design and development support for diverse technical engagements.

Responsibilities

Analyze organizational SAM requirements and translate into ServiceNow solutions
Identify, gather, and prioritize SAM needs with stakeholders; develop implementation roadmap
Conduct gap analyses of current/future SAM processes and systems
Develop functional specifications and requirements documentation
Collaborate with developers, architects, and IT teams to design and implement SAM solutions
Lead and support UAT to ensure solution alignment with business needs
Train and support end-users on ServiceNow SAM solutions
Assist in developing SAM policies, procedures, and documentation
Manage and resolve SAM-related incidents
Stay updated on SAM industry trends and adjust ServiceNow implementations accordingly

Requirements

Minimum 5 years of ServiceNow development experience (implementation, integration, enhancement, and support)
3–5 years in Business Analysis or SAM role
Bachelor's degree in Computer Science, Business Administration, or related field
Strong understanding of ITAM and ITSM principles
Experience with ServiceNow or similar ITSM/automation platforms
Strong analytical, problem-solving, communication, and interpersonal skills
Familiarity with Agile or Waterfall methodologies
Certified ServiceNow System Administrator

Preferred:

ServiceNow Certified Implementation Specialist (ITSM, HAM, SAM)
ITIL v3 certification
Strong presentation and documentation skills
Demonstrated teamwork and leadership experience

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.