Offer summary

Qualifications:

Strong communication skills in French and English., Experience in customer service or support roles is preferred., Familiarity with Salesforce or similar CRM tools is a plus., Ability to work collaboratively in a remote team environment..

Key responsibilities:

Responding to partner queries through various communication channels.

Escalating complex issues to the appropriate Account Manager.

Conducting training sessions on Wildix products and systems.

Gathering partner feedback to improve services and products.

Job description

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role

A Customer Success Specialist at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners.

What You Will Do

Promptly responding to partner queries via email, live chat, video, phone, and SFPC tickets.
Immediately escalating serious complaints or complex issues to the appropriate Account Manager (PDM) & other departments
Collaborating with colleagues and management to determine the best solutions for partners’ issues.
Identifying common challenges and proactively providing suggestions for improvement to management.
Maintaining a polite, professional, and solution-oriented approach in all interactions.
Delivering Wildix Management Portal (WMP) training
Conducting Salesforce Partner Community (SFPC) training and ensuring system adoption.
Providing Wildix product overviews when required.
Gathering and sharing partner feedback with internal teams to enhance products and services.
Assisting with logistics and administrative tasks related to onboarding.
Clarifying Wildix strategy (OPEX vs CAPEX) for better partner understanding (if required)
Offering full administrative & commercial assistance (SFPC, invoices, etc.).
Keeping partners updated on Wildix news, including new products, promotions, and system updates (especially within SFPC).
Attending workshops and meetings to stay aligned with company updates and best practices.

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

📚 Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.

🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations.

🛠️ Step 2: Technical/Role-Specific Interview – A deep dive with your potential manager to assess your skills and fit for the role.

🎯 Step 3: Final Interview – A conversation with the Sales Country Manager to ensure alignment with our team and business goals.

We Are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.

Important - Please note that we exclusively recruit through Remote.com, an Employer of Record company, facilitating remote talent acquisition efficiently and compliantly.

Ready to join us? Apply Now!

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