Offer summary

Qualifications:

Bilingual proficiency in English and another language, Experience in customer service or call center environment, Ability to handle high volumes of inbound and outbound calls, Strong communication skills and attention to detail.

Key responsibilities:

Manage inbound and outbound calls for customer service

Provide excellent customer support and ensure client satisfaction

Act as the primary point of contact for the client

Maintain professionalism and a positive impression of the firm

Job description

We are looking for talented bilingual customer liaison and service specialists to work with our client, managing inbound and outbound calls while providing excellent customer service.

You will be the 'voice of the firm,' so we are seeking someone who is warm, friendly, a quick learner, professional, reliable, and detail-oriented, to ensure a positive impression of the firm and satisfaction with its communication.

To be considered for this role, you must have experience working for a US company or call center in a similar capacity, handling high volumes of inbound and outbound calls daily, and managing multiple calls simultaneously.

You will be working with the same client and will be placed with one client permanently. This is a long-term, permanent role.

Required profile