Offer summary

Qualifications:

Bachelor's degree in a relevant field, such as Business or Engineering., Proven experience in program management or technical support roles., Strong leadership and communication skills to manage cross-functional teams., Ability to analyze data and make strategic decisions based on findings..

Key responsibilities:

Oversee the global technical support program and ensure alignment with company goals.

Collaborate with various departments to improve support processes and customer satisfaction.

Prepare and present reports on program performance to senior management.

Lead and mentor a team of support professionals to enhance their skills and effectiveness.

LEGION is part of the Bentley Systems solutions offering and is focused on understanding people movement. Our scientifically validated software accurately simulates and analyses people’s step-by-step journey through infrastructure. Rail/metro stations, stadia, shopping malls and airports managers work with us to model, test and deliver operational, commercial, footfall, wayfinding, crowd management and safety/security strategies. Cities around the world are growing at unprecedented rates, putting infrastructure operators under pressure to provide safer and more eﬃcient public venues within budget constraints. The key goal of a Legion project is to optimise the use of space, directly translating into improved safety, efficiency and revenue. LEGION simulator is based on extensive scientific research of people behaviour in real contexts. As it microscopically accounts for individual decision making, crowd formation and patterns of movement emerge naturally. The algorithms are patented, and simulation results have been validated against empirical measurements, qualitative studies and by over two decades of application worldwide. Transport agencies (London, Santiago, Beijing and many others), events (London2012, Brazil2014, Rio2016, etc) and their respective suppliers (AECOM, Atkins, Systra, etc) have been working with Legion for over 20 years to iteratively design – on a BIM compliant environment – test and operate infrastructure from the drawing board to legacy delivery.

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