Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)., Minimum of 2-3 years in network administration or IT support., Strong knowledge of network protocols, hardware, and software systems., Excellent communication and interpersonal skills. .

Key responsibilities:

Manage and configure the organization's network infrastructure, including software and firmware updates.

Provide expert-level technical support and troubleshoot network-related issues.

Collaborate on network modernization projects and contribute to technical design.

Implement network security measures and ensure compliance with policies and standards.

Job description

This is a remote position.

Job Details:

Monday to Friday (9 AM to 6 PM EDT)
40 hours per week
1-hour unpaid break

Job Summary:

The IT Help Desk Technician will provide technical support, management, and configuration of the organization's network infrastructure. This role includes implementing software and firmware updates, capacity planning, network security, troubleshooting, and contributing to network modernization projects. The ideal candidate will excel at diagnosing and resolving issues while delivering exceptional technical support to both team members and organizational infrastructure.

Key Responsibilities:

Network Infrastructure Management

Perform systems management and configuration of network infrastructure, including applying software and firmware patches.
Execute configuration tasks to ensure optimal performance and reliability of network systems. Assist in network capacity planning to meet organizational growth and operational requirements.

Technical Support and Troubleshooting

Deliver expert-level support to infrastructure services regarding network-related issues.
Conduct root cause analysis, troubleshooting, and problem resolution to minimize downtime and maintain network performance.

Project Support and Development

Collaborate on network infrastructure modernization projects, ensuring alignment with organizational objectives.
Contribute to technical design and provide input for automation and scripting initiatives to enhance efficiency.

Security and Compliance

Implement and monitor network security measures to safeguard organizational data and systems.
Ensure compliance with organizational policies and industry standards for network security and data integrity.

Continuous Improvement

Provide recommendations for necessary software and hardware upgrades to maintain network stability and performance.
Provide support to hardware and software systems remotely
Maintain detailed technical documentation, including configuration changes, support logs, and troubleshooting steps.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 2-3 years in network administration, IT support, or a similar role.
Strong knowledge of network protocols, hardware, and software systems.
Proficiency in troubleshooting tools and diagnostic techniques.
Familiarity with automation and scripting languages (e.g., Python, PowerShell).
Excellent communication and interpersonal skills to support team collaboration and end-user assistance.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.