Campaign Management Specialist (Pharmaceutical Sector)

Omega CRM Consulting is looking for aCampaign Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.

Service Overview:

The individual providing Campaign Management services on behalf of the Campaign Automation team (HP Services Delivery Unit) will work to ensure the on-time and high-quality delivery of digital marketing execution & enablement services for our internal stakeholders around the world. The scope of campaign management services primarily entails continuously maintaining the visibility and understanding of markets’ campaign & customer journey plans and proactively connecting this with (and ensuring) the execution and delivery across Delivery Unit (DU). This includes tasks focused on understanding the digital marketing campaigns these stakeholders plan to execute as part of their yearly plans, proactively informing and activating responsible teams across the Delivery Unit to ensure timely and high-quality execution of those campaign plans, and continuously connecting with stakeholders, project owners, and other delivery & account managers to provide updates and visibility into the DU’s delivery of its services.

Individual providing campaign management services will use his/her knowledge as a subject matter expert in digital marketing to act as a consultant with our stakeholders and have visibility into market’s plans the DU to make connections.

Duties & Responsibilities

He/she will:

• Work hand in hand with market, Platform Management Automation Services and rest of HP Services Delivery Unit to ensure that campaigns are built according to the global standards and executed according to the customer’s plans.
• Ensure Delivery Managers (DMs), Service Account Leads (SALs) as other DU teams are kept up to date with regular status updates and meaningful touchpoints.
• Ensure to constantly review campaign dashboards and help generating insights for the internal customer in a standard and intuitive format (i.e.: quarterly reports)
• Ensure to understand market needs and possibility to connect or leverage another DU services.
• Ensure a deep understanding of the customer’s campaign strategy across different channels, across all stages, and across functions.
• Act as a main contact for customer needs and maintain close relation with internal DU service providers to maintain high efficiency.
• Connecting our internal customers with those people in the DU teams that can move forward projects and provide consultancy at specific service level.
• Maintain a regular communication within Campaign Automation team and collaborate with other relevant DU teams in order to drive efficient consultancy
• Ensure that service processes are adhered to – both by oneself and by stakeholders – and help provide process optimizations and solutions when adherence is not possible or does not fit the situation.

Requirements & desired skills

• Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred; or Bachelor’s degree in technical studies with proven business acumen
• Experience in project management, client/account management, and/or as a consultant in a digital marketing firm or agency
• Experience coordinating multiple projects and stakeholders, and connecting different teams is a must.
• Experience blending business/marketing topics and technical topics to interpret requirements, develop solutions, and explain to other audiences.
• Client management skills and de-escalating incidents that impact customers
• Experience Patient Engagement or B2B marketing is strongly preferred 
• Experience with email and SMS channels; familiarity with Salesforce Marketing Cloud is a strong plus.
• Experience with Paid Media is a plus.
• Self-motivated and quick learner, creative thinker, open to changes
  Keen eye for detail, takes pride in work and values quality
• Excellent written and verbal communication skills, with the ability to work independently across functional initiatives (with a particular skill for interpreting to non-technical audiences) and with the ability to interface with customers across global markets
• The global nature of this job requires being fluent in English – the job will be 100% in English, including interfacing with other native and non-native English speakers
• Excellent time and project management skills, with the ability to prioritize workload efficiently and to manage multiple, fast-paced projects simultaneously

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.