Claims Support Specialist- Workplace Accommodations (Temporary)

Instant Teams is currently hiring one Temporary Claim Support Specialist- Workplace Accommodations! In this position, you will provide administrative support to the Workplace Accommodation Specialists, Claim Support Specialists, and Technical Leads by completing steps in the interactive processes.
 

• Contact employees via phone and email to discuss the accommodation request details​​​​​​​​​​​​​​​​​​​​​
• Conduct provider and member outreaches via telephone and email to follow up on outstanding information
• Responsible for mailings and/or manual updates to correspondence as necessary
• Maintaining and updating departmental documents
• Completes administrative support tasks for the team, including daily emails to customers, and prepares correspondence using templates ​
• Sends correspondence from a shared mailbox regarding decisions and follow-ups
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Draft decision letters, closure letters, and other correspondence with updated contact information and correct coding
• Assists with other administrative tasks as needed. 
• Performs other related duties as required  

Must-Haves: 

• High school diploma or GED
• Ability to communicate verbally and in writing effectively
• Intermediate knowledge of Microsoft applications
• Experience using multiple software systems in a remote setting
• Ability to work independently and collaboratively
• Ability to be highly organized and capable of the administrative tasks needed for the role
• Critical thinking and problem-solving skills

Training: 

• Core Hours: Monday - Friday | 9am - 3pm EST
• Additional 2 hours daily are flexible before or after this time frame
• 3 - 4 weeks in length

Post-Traing Schedule: 

• Core Hours: Monday - Friday | 9am - 3pm EST
• Additional 2 hours daily are flexible before or after this time frame

Pay:

• $18 per hour

Benefits: 

• Equipment Provided

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle, WA, and Washington DC

* In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.